Join Big Dutchman as a Spare Parts Sales Coordinator – Take Action for Future Generations

At Big Dutchman, our motto “Taking action for future generations” drives everything we do. For over 80 years, we’ve been shaping the future of agriculture in more than 100 countries with innovative, high-tech solutions for egg, poultry, and pig production.

As a global leader, we’re proud to empower farmers around the world to feed the planet more sustainably. With more than 3,400 employees across five continents, we are committed to animal-friendly and efficient farming practices that serve both people and the planet.

If you're looking for a purpose-driven role in a forward-thinking company that values its people and impact, we invite you to join our team as a:

Spare Parts Sales Coordinator

The Spare Parts Coordinator plays a vital role in delivering high levels of customer satisfaction and operational efficiency by ensuring the accurate and timely processing of spare parts orders. This role is responsible for managing customer communications, resolving inquiries, and coordinating with cross-functional teams to support smooth order fulfillment. By building strong relationships and proactively addressing customer needs, the Spare Parts Coordinator contributes directly to the company’s success and long-term customer loyalty.

Spare Parts Coordinator Responsibilities and Duties

• Proactively engage with customers to build strong relationships, drive repeat business, and ensure overall satisfaction with spare parts service.
• Ensure timely responses to inquiries and facilitate prompt, accurate order fulfillment, including verification of pricing, availability, shipping details, and product codes.
• Act as a central communication hub for Customers, Sales, Engineering, Field Service Technicians, Purchasing, and Logistics, maintaining alignment across departments.
• Accurately enter customer orders into ERP, CRM, or designated company systems and manage all aspects of the order lifecycle from inquiry to delivery.
• Monitor and analyze parts usage trends to help prevent shortages, coordinate replenishment activities, and improve supply chain responsiveness.
• Prepare and review spare part quotations, technical documentation, and pricing estimates to ensure clarity and consistency.
• Organize, prioritize, and manage daily workload to meet deadlines and respond quickly to changing customer needs.
• Support process improvement efforts and participate in assigned special projects or additional duties as directed by leadership.

Spare Parts Coordinator Qualifications and Skills

• Associate degree in business or related field preferred; equivalent experience (3–5 years) in a customer service, technical sales, or order processing environment accepted.

• Demonstrated experience in customer order fulfillment and service coordination, preferably in a technical or manufacturing environment.
• Excellent communication skills, both written and verbal, with a professional and approachable demeanor.
• Highly organized with strong attention to detail and the ability to manage multiple priorities effectively.
• Proactive problem solver with a customer-first mindset and a collaborative approach.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with ERP and CRM systems strongly preferred.

Why Big Dutchman North America?

At Big Dutchman, we’re more than just a workplace — we’re a global community of innovators, problem-solvers, and future-shapers. Whether you're in the warehouse, in the field, or behind a desk, your work helps farmers feed the world more efficiently and sustainably.

What We Offer:

• A supportive company culture with global reach

• Competitive compensation and benefits 

• Career growth opportunities in a forward-thinking industry

• A purpose-driven mission: "Taking action for future generations"

• A chance to be part of something bigger — and have fun doing it

Ready to make a real impact with your work? Let’s build a better future, together.