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Customer Services Analyst

Under the motto “Taking action for future generations”, we at Big Dutchman have been conveying our ideas to more than 100 countries for over 85 years – because feeding the world is our profession. Our high-tech farming solutions for proteins and plants make our customers successful and empower farmers around the world to act more sustainably. And no wonder, because whether at our headquarters in Vechta (Germany) or at our locations on five continents: in our family-owned company, more than 3,500 motivated employees provide animal-friendly and sustainable solutions. As a driver of innovation, we never lose sight of the appreciation we have for our team. We enjoy our daily business and take action for future generations together. 

Does this sound like the working environment you are looking for? Then join our team as a 

 

Customer Services Analyst  

  • Descrição de Cargo / Job Description

    Cargo/Title: Analista de Atendimento ao Cliente (Customer Services) – Peças de Reposição (Spare Parts)
    Local/Location: BD Araraquara – 100% presencial (on-site)

    PT-BR — Descrição de Cargo (Analista de Atendimento ao Cliente – Customer Services)

    Sobre a vaga

    Você fará parte do time de Customer Service com foco em gestão de relacionamento, atendimento consultivo e excelência no pós-vendas, garantindo uma experiência fluida e confiável aos clientes que necessitam de peças de reposição. Sua atuação será essencial para entender necessidades, elaborar cotações com agilidade e precisão, orientar tecnicamente sobre itens e conduzir o ciclo de atendimento até a entrega, com comunicação clara e proativa.

    Responsabilidades e atividades

    • Atender clientes (B2B e/ou B2C) com abordagem consultiva, entendendo demanda e direcionando a melhor solução em peças de reposição.
    • Preparar cotações/orçamentos de forma rápida e correta, garantindo padronização, prazos e alinhamento com políticas comerciais.
    • Oferecer orientação técnica sobre itens (aplicação, compatibilidade, alternativas e substituições), em interface com áreas internas quando necessário.
    • Gerenciar o ciclo de serviço/pós-vendas: registro do pedido, acompanhamento, prazos, entregas e eventuais ocorrências, mantendo o cliente informado.
    • Monitorar e analisar disponibilidade de estoque e lead time, apoiando a estratégia de pronta entrega (ready-to-ship).
    • Atuar em colaboração com Logística/Operações/Comercial para garantir execução e cumprimento de SLA.
    • Identificar oportunidades de melhoria de processos com base em dados, indicadores e feedback do campo, propondo ajustes para ganho de eficiência e qualidade.
    • Manter registros e informações de atendimento atualizados em sistemas (ERP/CRM), garantindo rastreabilidade.

    Requisitos

    • Experiência em pós-vendas e/ou atendimento ao cliente em ambiente corporativo.
    • Vivência com Customer Service B2B e/ou B2C.
    • Disponibilidade para viagens curtas quando necessário (função majoritariamente interna; 100% presencial).

    Diferenciais (opcional)

    • Experiência com peças de reposição, suporte técnico, logística de entrega ou gestão de pedidos.
    • Conhecimento de ERP/CRM e rotinas de cotação/pedido/faturamento.
    • Perfil analítico para acompanhamento de indicadores e melhoria contínua.

    EN — Job Description (Customer Service Analyst – Spare Parts)

    About the role

    You will join the Customer Service team focusing on relationship management, consultative support, and post-sales excellence, ensuring a smooth and reliable experience for customers who require spare parts. You will be responsible for understanding customer needs, preparing quotations quickly and accurately, providing item-level technical guidance, and managing the service cycle through delivery with clear and proactive communication.

    Key responsibilities

    • Provide consultative customer support (B2B and/or B2C), understanding needs and recommending the best spare-parts solution.
    • Prepare quotations with speed and high accuracy, ensuring compliance with commercial policies and agreed deadlines.
    • Provide technical guidance on items (fitment, compatibility, alternatives/substitutions), coordinating with internal teams as needed.
    • Manage the post-sales service cycle end-to-end: order entry/registration, follow-up, lead times, delivery tracking, and issue resolution.
    • Analyze inventory and item availability, supporting the ready-to-ship strategy and customer expectations.
    • Work closely with Logistics/Operations/Sales to ensure execution, SLA adherence, and customer satisfaction.
    • Contribute to process improvements by using data, service indicators, and field feedback to increase efficiency and quality.
    • Keep customer interactions and transactions properly documented in internal systems (ERP/CRM), ensuring traceability.

    Requirements

    • Post-sales and/or customer service experience.
    • Experience supporting B2B and/or B2C customers.
    • Availability for short trips when necessary (role is 100% on-site).

    Nice to have (optional)

    • Experience with spare parts, technical support, order management, or delivery logistics.
    • Knowledge of ERP/CRM tools and quoting/order-to-cash routines.
    • Data-driven mindset for KPI tracking and continuous improvement.

What is your chance?

You will be part of a dynamic and challenging working environment characterised by flat hierarchies and open and constructive cooperation. Take on exciting tasks in a rapidly growing market and contribute your skills with a lot of initiative.
 

Let's talk!

Our recruiter is looking forward to an initial exchange or questions by E-Mail at recrutamento@bigdutchman.com.br 

You want to convince us right away?

Then we look forward to receiving your detailed application documents, including salary requirements and the earliest starting date.

Apply now »